Refund process can be done automatically if a buyer/seller cancels an order that have yet to be prepared. However, the seller has the discretion to either process or reject a refund if:

  • The buyer cancelled an ongoing order
  • The buyer disputed a cancelled order and requested refund 
  • The buyer disputed a completed order and requested refund 

Please note that fees may apply.


Here's how to process a refund of a cancelled order:


1. Go to "Orders"

2. Tap "Order History"

3. Go to "Cancelled" tab

4. Select the order and tap "View Details"

5. Tap "More Options"
6. Tap "Process Refund" 

7. Read the Alert message and tap "Yes" to proceed.

8. Choose refund reason

9. Check the total refund amount and tap "Confirm" to complete the process.


Here's how to "Accept" or "Reject" a refund of a disputed order:


1. Go to "Settings"

2. Select "Disputes"

3. Select the order and tap "View Details"

4. Tap "More Options"

5. Tap "Process Refund" or "Reject Refund"

6. Read the Alert message and tap "Yes" to proceed.

7. Choose refund reason

8. Check the total refund amount and tap "Confirm" to complete the process.


Processing time may take 1-3 business days.