Under certain circumstances, buyers may cancel their order before or after the seller prepares the item. However, multiple cancellations may result in either temporary or permanent suspension of your account.
Kindly contact the seller via the chat feature of the app before cancelling your order.
Make sure to enter your additional comments before confirming the cancellation. This is to ensure that our team will better understand the reason behind it and in turn, be able to acknowledge if it's valid or not.
The table below shows the counterpart action when excessive cancellation has been detected on your account.
|OFFENSE||NO. OF CANCELLATION||INTERVAL/TIME/DURATION|
|1ST OFFENSE||Total of 2 cancellations with invalid reasons.||If the interval of the first and second cancellation is less than 1 hour.||Warning Message|
|2ND OFFENSE||Total of 3 cancellations with invalid reasons.||within 24 hrs||24-48 hrs account suspension|
|3RD OFFENSE||Total of 5 cancellations with invalid reasons.||within 7 days||Temporary or permanent account suspension|
|FINAL OFFENSE||Total of 2 account suspension||within 30 days||Permanent account suspension|