TABLE OF CONTENTS


The maximum number of attempts allowed for identity verification is 3.



Sellers


Tips: 

  • You can still finish signing up without verifying your identity. However, after registration, kindly verify it to make you 1 step closer on enjoying the selling features in the app.

  • (If you used a mobile number for registration) Make sure to add your email address before verifying your identity. In case that the verification is rejected again, our team can reach out to you via email and help you with the verification process.


We will receive a notification about the rejected verification, a member of our team will reach out to you to help with the verification process. 

If you were unable to receive it, you may continue with the registration. After successfully signing up, you may submit a ticket to report this issue and we will get back to you as soon as we can.


Buyers


We will receive a notification about the rejected verification, a member of our team will reach out to you to help with the verification process. 

If you were unable to receive it, you may submit a ticket to report this issue and we will get back to you as soon as we can.